When dealing with difficult companies it is often useful to know your rights. A useful guide has been produced by MoneySavingExpert’s Martin Lewis based on consumer rights, however there are a few which I would like to add/point out.
It is worth saying that these laws only apply for contracts which have UK law governing them.
Consumer Protection (Distance Selling) Regulations 2000 – Regulation 11
The consumer has an automatic right to cancel and rescind a contract at any time from its format until 7 (seven) working days after the goods are delivered; or for service contracts, 7 (seven) working days after the contract is formed.
The Sale And Supply of Goods To Consumers Regulations 2003
When goods are faulty, the consumer has the right to return them within six months where it is upto the retailer to prove they weren’t faulty when they were purchased. After this period, the burden shifts to the consumer to prove they were faulty when they were purchased.
Sale of Goods Act 1979 – Section 14
There is an implied term under the sale contract that the goods supplied are of satisfactory quality and fit for purpose.
If truth be told, very few shop assistants (or managers for that matter) know their obligations. However if you take them to http://judiciary.gov.uk and search for the statute’s mentioned above all will become clear to them.